Refund policy

We do not accept returns unless the item is defective. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase and provide clear evidence of the faulty issue

To start a return, you can contact us at essextiedye@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at essextiedye@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. We will not accept returns for personalised items where the buyer has changed their mind after purchase. This policy does not relate to defective items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process your refund once issued. 
If more than 15 business days have passed since we’ve approved your return, please contact us at essextiedye@gmail.com.